Building The Customer Focused Utility 

(part of Singapore International Energy Week - SIEW, within our Asian Downstream Week)

Insights into Asia’s electricity retail market revolution and Smart Energy innovations

Date: 27 October 2016, Thursday

Time: 12.00-17.30PM

Venue: Peony Junior Ballroom 4410A, Level 4, Marina Bay Sands Expo & Convention Centre, Singapore

Singapore’s retail electricity market is preparing for full competition. This will make Singapore the first liberalised energy market in South East Asia. Existing business models will likely change to reflect more customer-focused strategies such as mobility, more user experience and digital engagement. Local retailers are preparing now for the change and they seek international insights.

The Customer Focused Utility (CFU) is designed specifically for the benefit of Singapore’s and Asia’s retail electricity market. It’s on 12.00 – 17.30pm on Thursday, 27 October 2016 at Marina Bay Sands Expo & Convention Centre, part of Singapore International Energy Week. The CFU event targets the utility executives who are directly concerned with customers. The event will also appeal to large energy users, energy market executives, customer engagement and experience vendors, energy service specialists, smart energy start-ups and energy investment professionals.

For sponsorship opportunities/exhibition, click here.

It is relevant for utility executives with the following job titles:

    • AMI Customer Engagement
    • Rooftop Solar Engagement
    • Customer Digital Transformation
    • Channel Innovation
    • Community & Stakeholders Engagement 
    • Customer Insights
    • Smart Billing & CRM
    • Marketing Communications
    • Customer Innovation & Growth
    • Customer Strategy & Planning
    • Online Customer Self Service
    • Customer Service Experience 
    • Customer Contact Solutions
    • Stakeholders Engagement
    • Customer Support Programs
    • Mobility Solutions

    The event will attract 200 executives and features 25 speakers including all Singapore’s Energy Retailers, smart energy start-ups and big energy buyers. 

    The key takeaways from this event are:

    • What you need to do to effectively prepare for a competitive retail market
    • What new strategies are required to stay competitive post deregulation
    • How do market disruptors create their opportunity using digital strategies
    • Where are the best opportunities in Singapore’s market for new players
    • How do you win, keep and manage a customer in a competitive market

    Topics include:

    • Understanding the benefits of deregulation and the risks for those not prepared
    • Achieving effective engagement and locking down retail customer loyalty
    • Rooftop Solar + Storage and the shift to urban based distributed energy
    • Preparing for IoT platforms including new LPWAN network services for meters and sensors
    • Building mobile friendly customer strategies for faster customer service responses

    Confirmed speakers to date:

    • Soh Sai Bor, Acting Assistant Chief Executive, Energy Market Authority
    • Lim Sam San, Senior Vice President, Retail, Seraya Energy
    • Bert Deprest, VP of Energy Solutions, Senoko Energy
    • Michael Wong, General Manager, Tuas Power Supply
    • Lina Chan, Deputy GM, Tuas Power Supply
    • Tony Valdez, VP and Head of Marketing and Customer Service, Meralco, Philippines
    • Geraldine Tan, General Manager, Retail, PacificLight Energy
    • Susanne Obert, Vice President Retail, Buri Energy
    • Andrew Koscharsky, General Manager, Wholesale and Trading, iSwitchEnergy
    • Sivakumar Avadiar, Co-Founder & Executive Director, Environmental Solutions (Asia)
    • James Allan, Director, Frontier Economics
    • Tim Wolfenden, CEO, Energy Bill Doctor, Australia
    • Vijay Sirse, Founder Chairman & CEO, CPvT Energy Asia
    • Matthew Peloso, CEO, Sun Electric Group
    • Domenic Capomolla, Founder & CEO, Sumo Power, Australia

    Please contact us today if you would like to be a speaker or to sponsor.

    Register Now!

    The Customer Focused Utility provides free tickets to all Singapore’s utility retailers, regulators, government agencies, Big Energy Users, and Smart Energy Startups. The event includes a networking lunch and cocktails. 

    Seats are limited! Register early to reserve your seat.

    • Singapore utilities, regulators, government agenices, big energy users and smart energy startups - FREE (Contact us to register your free pass today)
    • Other Utilities - SG$350 - Register here
    • Other Companies - SG$700 - Register here

    For more information about Customer Focused Utility contact:



    Roderic McLauchlan
    Phone: +65 6590 3970

    Download the brochure to view the full programme