Full Programme

  • Customer Focused Utility (11:00 - 17:30)
    Full programme
    • 1:00 PM
      Chair’s Welcome – The customer is now your King!
      Speaker(s):
      Michael Wesbury, CEO, Capgemini South East Asia, Singapore
    • 1:10 PM
      KEYNOTE: The future of Singapore’s energy services market: Promoting energy efficiency, innovation and competitive advantage
      Speaker(s):
      Soh Sai Bor, Acting Assistant Chief Executive (Economic Regulation Division), , Energy Market Authority, Singapore
    • 1:30 PM
      Why utilities need to adjust their business model and focus on the customer
      Speaker(s):
      Martin Wells, Vice President, Capgemini, UK
    • 1:45 PM
      How to tailor the right solutions for your market to win them over and keep them loyal
      Speaker(s):
      Domenic Capomolla, Founder & CEO, Sumo Power, Australia
    • 2:00 PM
      Digital transformation in utilities
      Speaker(s):
      Manoj Purohit , Director – Industry Solutions, Dynamics, Microsoft, Singapore
    • 2:15 PM
      Developing services in the energy management and energy efficiency markets
      Speaker(s):
      Bert Deprest, VP of Energy Solutions, Senoko Energy, Singapore
    • 2:30 PM
      Innovations in service offerings to engage customers and offer an improved experience
      Speaker(s):
      Michael Wong, General Manager, Tuas Power Supply, Singapore
    • 2:45 PM
      How Power Seraya is preparing to deliver a new deal for energy consumers
      Speaker(s):
      Lim Sam San, Senior Vice President, Retail, Seraya Energy, Singapore
    • 3:00 PM
      PANEL – How do you win, keep and manage a customer in a competitive retail market
      Speaker(s):
      Andrew Koscharsky, General Manager, Wholesale and Trading, iSwitchEnergy, Singapore
      David Prins, Principal Consultant , Etrog Consulting, Australia
      Domenic Capomolla, Founder & CEO, Sumo Power, Australia
      James Allan, Director, Frontier Economics, Singapore
      Michael Wesbury, CEO, Capgemini South East Asia, Singapore
      Tim Wolfenden, CEO, Energy Bill Doctor, Australia
    • 3:45 PM
      Afternoon break
    • 4:15 PM
      FOCUS GROUP 1 – Developing an effective innovation roadmap and a customer centric culture
      • Utilities in Asia are embarking on a deregulation transformation that aims to increase the efficiency of the electricity supply chain, improve customer servicing and boost the smart energy-smart city sector capabilities. We discuss how Singapore and other Asian countries can ensure a smooth transition to a more liberalised electricity market. We also discuss what does a customer centric culture really mean for the customer focused utility executive?
      Speaker(s):
      Andrew Koscharsky, General Manager, Wholesale and Trading, iSwitchEnergy, Singapore
      David Prins, Principal Consultant , Etrog Consulting, Australia
      Geraldine Tan, General Manager, Retail, PacificLight Energy, Singapore
      Behrouz Gholamrezaey, Chairman & CEO, BBS Access, Singapore
      James Allan, Director, Frontier Economics, Singapore
      Lim Sam San, Senior Vice President, Retail, Seraya Energy, Singapore
      Martin Wells, Vice President, Capgemini, UK
      Michael Wong, General Manager, Tuas Power Supply, Singapore
      Sivakumar Avadiar, Co-Founder & Executive Director, Environmental Solutions (Asia), Singapore
      Susanne Obert, Vice President Retail, Buri Energy, Singapore
      Vijay Sirse, Founder Chairman & CEO, Red Dot Power Pte Ltd , Singapore
    • 4:15 PM
      FOCUS GROUP 2 – Engaging customers using digital tools and personalised services
      • It’s often said that customers’ don’t care about their utility services until they don’t have any or they get bill shock. Is this really true? By improving the utility’s ability to offer fast, accessible and personalized services, the digital engagement model can help to smooth over the process of day-to-day customer interactions, including outages, maintenance, billing and switching. We discuss how to make this work for your utility via digital channels including customer self-service portals, mobile apps and the rollout of IoT products.
      Speaker(s):
      Bert Deprest, VP of Energy Solutions, Senoko Energy, Singapore
      Ajay Wazir, Vice President, Technology Development, BBS Access, Singapore
      David Crook , Director, Capgemini, Singapore
      Domenic Capomolla, Founder & CEO, Sumo Power, Australia
      Kenneth Lee, Founder & CEO, Green Koncepts, Singapore
      Kiran Cavale Keshav, Sales Director, Capgemini, Singapore
      Lina Chan, Deputy GM, Tuas Power Supply, Singapore
      Matthew Peloso, CEO, Sun Electric Group, Singapore
      Tim Wolfenden, CEO, Energy Bill Doctor, Australia
      TS Velan, Director – Energy Partnerships, Evercomm Singapore , Singapore
    • 5:15 PM
      Chairs Close
      Speaker(s):
      Michael Wesbury, CEO, Capgemini South East Asia, Singapore
    • 5:30 PM
      SIEW Cocktail
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